Shipping & Returns
SHIPPING & RETURNS
**We offer free shipping for orders above $100**
Orders placed before 12pm AEST from Monday to Friday will be dispatched the same day. On the occasion that you place your order over the weekend or on a public holiday, we will process your order the next business day.
Shipping times are a guideline only and subject to change. You may experience slightly longer delivery times during peak periods or due to other courier delivery issues that are unforeseen or unavoidable events.
Please make sure that your delivery address is correct as an incorrect address is the responsibility of the customer.
|SHIPPING OPTIONS||DELIVERY TIME||COST|
|AU STANDARD SHIPPING FOR ORDERS ABOVE $100||3-6 Business Days||FREE|
|AU STANDARD SHIPPING FOR ORDERS UNDER $100||3-6 Business Days||$8.50|
|AU EXPRESS SHIPPING||1-3 Business Days||$15|
|All OTHER COUNTRIES – INTERNATIONAL SHIPPING||10-15 Business Days||$20|
Click and Collect
Please collect your order within 3 days, if your order is not collected within 5 days, the order will be cancelled and refunded.
You will receive an email with your tracking information once your order has been dispatched.
RETURNS & EXCHANGES
We hope you will love your purchases but if for any reason you are not completely happy with your order, we do offer full refunds, exchanges or MVN store credit on all full priced items.
We have a 12-day return policy for orders within Australia and a 30-day return policy for orders outside Australia. This means you have 12 days or 30 days after receiving your item to request a return depending where you've have placed your order.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please note that returns will need to be sent to the following address: 1a Glasshouse Rd, Collingwood, 3066 VIC. You are also responsible for posting your returned goods back to us. We are not responsible for any lost or damaged incoming goods.
If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at firstname.lastname@example.org.
How to submit a return request
1. Click the profile icon in the store's navigation, or you can click the link HERE
2. Click the order that you want to submit the return for.
3. If your order has more than one item, the select the items that you want to return
4. Select a reason and add a note for the store
5. Click request return
Once your return request is approved, you'll receive an email with shipping intructions. We will contact you further once your rertun has been received so a refund, exchange or store credit can be arranged.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Items that are purchased during a promotional sale using a promotional code or discount applied at checkout are eligible for an exchange or MVN store credit.
All sale items are final and cannot be returned. Please read our return policy below to ensure you are eligible to return your purchase.
Should you wish to exchange your item, we can do so if the item still is available in your required size, regrettably we cannot hold items for exchange while we wait for your item to be returned.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at email@example.com.
MVN Online Returns
1A Glasshouse Rd
Collingwood, VIC 3066
If you have any questions that we have not addressed here, please feel free to email us at firstname.lastname@example.org