Shipping & Returns
SHIPPING & RETURNS
Orders placed before 3pm AEST from Monday to Friday will be dispatched the same day. On the occasion that you place your order over the weekend or on a public holiday, we will process your order the next business day.
Shipping times are a guideline only and subject to change. You may experience slightly longer delivery times during peak periods or due to other courier delivery issues that are unforeseen or unavoidable events.
Please make sure that your delivery address is correct as an incorrect address is the responsibility of the customer
You will receive an email with your tracking information once your order has been processed.
RETURNS & EXCHANGES
We hope you will love your purchases but if for any reason you are not completely happy with your order, please read our return policy below to ensure you are eligible to return your purchase for a store credit or exchange.
- Returns must be lodged online at www.mvnofficial.com/request-return.html
- Australian orders must be returned with 14 days of receiving and 30 days for all other countries.
- Items must be unworn and in their original condition with swing tags attached
- Once your return has been approved, a return label will be emailed to you
- All sale items promotional code/coupon sales are final and cannot be returned
- Store credit is valid for 1 year from the date issued
The returns goods will be inspected by us. Items which failed to comply the above condition will be returned back to the purchaser.
Please note that you are responsible for posting your return goods back to us. We are not responsible for any lost or damaged incoming goods.
An email notification will be sent to you once your return is approved.
Should you wish to exchange your item, we can do so if the item still be available in your required size, regrettably we cannot hold items for exchange while we wait for your item to be returned.
Lodge your returns here
MVN Online Returns
1A Glasshouse Rd
Collingwood, VIC 3066
If you have any questions that we have not addressed here, please feel free to email us at firstname.lastname@example.org