SHIPPING & RETURNS

SHIPPING

Delivery

**We offer free shipping for orders above $100** 

Orders placed before 12pm AEST from Monday to Friday will be dispatched the same day. On the occasion that you place your order over the weekend or on a public holiday, we will process your order the next business day.

Shipping times are a guideline only and subject to change. You may experience slightly longer delivery times during peak periods or due to other courier delivery issues that are unforeseen or unavoidable events.

Please make sure that your delivery address is correct as an incorrect address is the responsibility of the customer.

Click and Collect

• Simply shop online
  
• Select 'Pick Up' option at checkout 
  
  
• Collect your order in store
  
• An email will be sent when your order is ready for collection. Please only go to the store once you’ve received this message.
• Please check the store specific details below for collection instructions and store opening hours. 
• Please bring your proof of purchase, a photo ID 
• Need someone else to pick up your order? Ensure they have the original order confirmation or TAX invoice and present their photo ID for collection at the store.

TRACKING 

You will receive an email with your tracking information once your order has been dispatched.


RETURNS & EXCHANGES

We hope you will love your purchases but if for any reason you are not completely happy with your order, we do offer full refunds, exchanges or MVN store credit on all full priced items.

Items that are purchased during a promotional sale using a promotional code or discount applied at checkout are eligible for an exchange or MVN store credit.

All sale items are final and cannot be returned.

Please read our return policy below to ensure you are eligible to return your purchase.

 WITHIN AUSTRALIA:
- Complete your return process online HERE
- Items must be returned within 12 days of receiving your order
- Items must be unworn and in their original condition with all tags attached
- An email notification will be sent to you once your return is approved
- Store credit is valid for 1 year from the date issued
- The cost of return shipping is at the customer’s expense  

OUTSIDE AUSTRALIA:
- Complete your return process online HERE
- Items must be returned within 30 days of receiving your order
- Items must be unworn and in their original condition with all tags attached
- An email notification will be sent to you once your return is approved
- Store credit is valid for 1 year from the date issued
- The cost of return shipping is at the customer’s expense

The returned goods will be inspected by us. Items which failed to comply the above condition will be returned back to the purchaser.

Please note that you are responsible for posting your return goods back to us. We are not responsible for any lost or damaged incoming goods.

Should you wish to exchange your item, we can do so if the item still be available in your required size, regrettably we cannot hold items for exchange while we wait for your item to be returned.


RETURN ADDRESS

MVN Online Returns
1A Glasshouse Rd
Collingwood, VIC 3066
Australia

If you have any questions that we have not addressed here, please feel free to email us at contact@mvnofficial.com