FREE SHIPPING WITHIN AUSTRALIA FOR ALL ORDERS OVER $100
All orders under $100 (Within Australia) :
$15 Express Shipping
$10 Regular Shipping
$15 New Zealand Flat Rate
$30 All other international Shipping
Simply place your order before 2pm AEST on a business day for same day dispatch. This means you should receive your item on the next working business day via Australia Post's eParcel Express service. Please note that if you live in certain regional areas there will be exceptions to this timeframe.
Orders placed after 2pm will be processed the following day. On the occasion that you place your order over the weekend or on a public holiday, we will process your order the next business day.
Please kindly note to make sure that your delivery address is correct as an incorrect address is the responsibility of the customer.
EXCHANGES & RETURNS
We accept exchanges and returns on full priced items within 14 days of receiving the product for orders within Australia. For International orders, we accept exchanges and returns on full prices items within 21 days of receiving the product. Please note we do not offer refunds for change of mind, we offer a store credit.
Please contact firstname.lastname@example.org before sending back the product that you wish to exchange or return. MVN merchandise must be received within 30 days of shipment date. Please note that MVN is not responsible for return postage unless you've received a faulty item.
If you wish to exchange an item, please email us your exchange request/s as soon as possible so you don't miss out.
Any sale items, promotional coupon sales, flash sales items are final sale and cannot be returned.
Items must be returned to us for a refund or exchange according to the following conditions :
-The garment is unworn, unwashed and in its original condition and free of make-up marks, deodorant marks and any other marks.
-Garments must have all MVN tags still attached. Garments returned without tags will not be accepted for a refund or exchange.
Refunds will be issued by the same method of payment. Depending on your financial institution, it may take between 3-5 business days to process the funds back to your account.
Upon confirmation of your exchange or refund, please send returns to the address below:
MVN Online Returns
Lvl 1, 53 Wellington Street
Collingwood, VIC 3066
Please note that you are responsible for posting your return goods back to MVN. MVN is not responsible for any lost incoming parcels so we recommend that you use service that offers tracking to ensure the safe receipt of your goods.
If you have any questions that we have not addressed here, please feel free to email us at email@example.com